Owner of the Online Store
The owner of the online store shop.yourchoice.ee (hereinafter – the “Online Store”) is OÜ YourChoice (registration code 16731875).
Address: Katusepapi 4/1, Tallinn, Estonia.
1. Validity of the Sales Contract, Commercial and Pricing Information
1.1. These General Terms and Conditions of Sale apply to the legal relations between the customers of the Online Store (hereinafter – the “Client”) and the Online Store when purchasing goods.
1.2. The General Terms and Conditions of Sale shall not contradict the laws of the Republic of Estonia and, if necessary (in the case of disputes or missing information), shall be supplemented by such laws.
1.3. In addition to these Terms and Conditions of Sale, the relationship between the Client and the Online Store is governed by product information, pricing, product descriptions, as well as generally accepted best practices.
1.4. The Online Store reserves the right to unilaterally change the terms and conditions of sale and product prices for operational efficiency, competitiveness, business development, or assortment updates. The new terms and prices shall take effect from the moment they are published on the website shop.yourchoice.ee. If the Client placed an order before the changes came into effect, the order will be fulfilled under the conditions valid at the time of placing the order.
1.5. The Online Store and the Client intend to conclude a sales contract for goods through the website shop.yourchoice.ee in accordance with these Terms and Conditions. By placing an order on the Online Store’s website, the Client confirms that they have read and accepted the Terms and Conditions.
2. Prices in the Online Store
2.1. The prices of the goods sold in the Online Store are indicated next to the products. All prices are in euros (€). Delivery costs are added to the price.
2.2. The cost of delivery depends on the delivery method chosen by the Client.
2.3. The Online Store reserves the right to adjust prices. The valid prices for the Client are those officially displayed at the time of purchase.
2.4. Product information is provided directly next to each product in the Online Store.
3. Shopping Cart and Ordering Procedure
3.1. To place an order, the Client must add the desired products to the shopping cart.
3.2. The Client adds a product to the cart by clicking the “Add to cart” button.
3.3. Adding products to the cart does not obligate the Client to complete the purchase.
3.4. The Client may change the contents of the cart by adding or removing products.
3.5. Until the payment is confirmed, items placed in the cart by one Client may still be purchased by another Client.
3.6. To complete the order, click the “Checkout” button.
3.7. During checkout, the Client selects the payment and delivery method. It is important to verify the accuracy of the Client’s and recipient’s information.
3.8. Accurate information in the order is essential for smooth delivery. After clicking the “Place Order” button, the Client will be redirected to the selected payment method.
3.9. Payment methods:
3.9.1. Internet bank transfer (pangalink): The Client will be redirected to their selected internet bank, where the order amount will be displayed and can be securely paid via the following banks: Swedbank, SEB, Luminor, LHV, Coop Pank. Payment by Visa/MasterCard is also available. All payments are processed in euros.
NB! When paying via internet bank, please click “Back to merchant” on the bank’s page! Bank link payments are processed by Maksekeskus AS. Payments are made in a secure environment – in the case of bank link, in the secure environment of the respective bank, and in the case of card payments, in the secure environment of Maksekeskus AS. The seller does not have access to the Client’s bank or card details. The sales contract is considered concluded from the moment the payment is received in the Online Store’s bank account.
The owner of the Online Store is responsible for processing personal data and forwards personal data necessary for payment processing to Maksekeskus AS.
If the ordered goods cannot be delivered due to stock unavailability or other reasons, the Client will be informed as soon as possible, and the paid amount (including delivery costs) will be refunded immediately, but no later than within 14 days from the notification.3.9.2. Prepayment invoice: The invoice will be sent to the Client’s email address. The sales contract is considered concluded if the Client transfers at least 50% of the invoice amount to the Online Store’s bank account within 2 calendar days. The order will be shipped once 100% of the invoice amount is received in the Online Store’s bank account. The prepayment invoice will include the Online Store’s bank details.
4. Payment for Products via Prepayment Invoice
4.1. Payment is made by bank transfer on the basis of the prepayment invoice.
4.2. After the payment is received, the Client will receive confirmation by email.
4.3. If the Client does not receive confirmation within one hour after payment, please contact yourchoice.ou@gmail.com.
4.4. The prepayment invoice includes all the necessary bank details.
4.5. If payment is not received within 5 working days to the supplier’s account, the order will be canceled.
5. Delivery of Products
5.1. Delivery costs are borne by the Client and displayed next to the delivery method.
5.2. Products are shipped to the following country: Estonia.
5.3. Once the contract has entered into force in accordance with clauses 3.8, 3.9.1, 3.9.2, and subject to clause 1.5, the products will be delivered to the address specified by the Client in the order.
5.4. The Client can choose one of the following delivery methods:
– Omniva parcel terminal
– SmartPOST parcel terminal
5.5. YourChoice.ee reserves the right to change the delivery methods.
5.6. The accuracy of the information provided in the order determines whether delays or misunderstandings in delivery can be avoided. The Online Store, Omniva, and SmartPOST are not responsible for delays or misunderstandings if they result from inaccurate or incorrect information provided by the Client.
5.7. If the delivery address is changed, the Client is asked to inform the Online Store as soon as possible. Once the order has been shipped, the delivery address cannot be changed.
5.8. When the Online Store ships the parcel, the Client will receive a notification by email.
5.9. Deliveries within Estonia usually arrive at the destination specified by the Client within 7 working days from the conclusion of the sales contract.
– 5.9.1. In exceptional cases, the Online Store has the right to deliver the goods within 45 calendar days.
6. Order Cancellation and Return of Goods
6.1. The Online Store has the right to cancel the Client’s order if the invoice is not paid within 5 calendar days or within the payment deadline indicated by the Client.
6.2. After prepayment (but before delivery), the Client has the right to cancel the order by sending a request to yourchoice.ou@gmail.com. Please also provide the invoice/order number.
The prepayment amount of 10 EUR is non-refundable. The remaining prepaid amount will be refunded to the Client’s bank account within 2 working days, but no later than 30 working days from the date of the cancellation request.
6.3. If the product does not meet the Client’s expectations, it may be returned within 16 working days from receipt. The product must be undamaged, unused, with labels, and carefully packed in its original packaging. The refunded amount will be transferred to the Client’s bank account within 2 working days, but no later than 30 working days from the date the Online Store receives the returned product. To return a product, the Client must send a request to tellimused@yourchoice.ee.
6.4. The Client covers the costs of returning the product.
6.5. Return costs are borne by the Client in full, but not more than 10 EUR, unless the delivered product does not correspond to the order.
6.6. If the Client wishes to exchange a product for another or for the same product in a different size, the Client pays the return shipping costs. The Online Store covers the shipping costs of the replacement product once. For each subsequent exchange, the Client bears the shipping costs.
6.7. The Online Store covers the return shipping costs if the product has defects that could not be detected during an external inspection and that did not occur after opening due to improper use, or if the product does not correspond to the order.
6.8. If the returned product is damaged and the damage occurred due to circumstances beyond the control of the Online Store or due to improper use of the product, the Online Store has the right to offset the decrease in value against the amount paid by the Client and refundable to the Client.
7. Warranty and Return of Non-Conforming Goods
7.1. According to the Law of Obligations Act (Chapter 11, §218, subsection 2), the Client has the right to file claims within two years from receiving the goods. If a defect is discovered within the first six months, it is presumed that the defect already existed at the time of purchase. The nature of the defect will be determined by the seller.
7.2. If the defect is of a technical nature, the Client may request the repair of the product, or if repair is not possible or ineffective, request a replacement. A refund may be demanded if replacement within a reasonable time is not possible due to lack of suitable goods (Law of Obligations Act, Chapter 11, §222, subsection 1).
7.3. If an unexpected defect appears, the Client must send an email to yourchoice.ou@gmail.com including: the Client’s name and contact details; the date of the complaint; a description of the defect; the Client’s claims against the Online Store; the invoice number; and, if possible, photos and a copy of the invoice.
7.4. The Online Store is not liable:
– 7.4.1. for damage caused by the Client’s fault or negligence
– 7.4.2. for defects caused by improper use of the product
– 7.4.3. for normal wear and tear resulting from proper use.
8. Liability and Force Majeure
8.1. The Online Store is liable to the Client for damages caused by violation of the terms of YourChoice.ee, in accordance with the laws of the Republic of Estonia.
8.2. The Client is liable to the Online Store for damages caused by violation of these Terms, in accordance with the laws of the Republic of Estonia.
8.3. Neither party shall be liable to the other for delay or non-performance of obligations caused by force majeure circumstances beyond their control.
8.4. The Online Store shall not compensate for non-material damage that may result from changes in prices, delivery times, etc., under these Terms.
8.5. The Online Store shall not compensate the Client for expenses incurred due to circumstances where the Client has assumed obligations to third parties contrary to these Terms.
8.6. The Online Store shall not compensate the Client for opportunities lost due to changes in delivery times, prices, or other conditions.
9. Other Conditions
9.1. The Online Store uses the personal data provided by the Client only for processing orders. The data is treated confidentially and will not be disclosed to third parties, except in cases where it is required for the chosen delivery method or by law.
9.2. The Online Store reserves the right to send the Client information about new products and special offers.
9.3. In matters not covered by these Terms, the Client and the Online Store shall be guided by the legislation of the Republic of Estonia and other applicable legal acts.
9.4. Disputes arising from the implementation of these Terms shall primarily be resolved through negotiations. If the disputes cannot be resolved by negotiation, both the Client and yourchoice.ou@gmail.com have the right to apply to the Consumer Protection and Technical Regulatory Authority or to a court.
10. Final Provisions
10.1. Estonian law applies to these Terms and to the Online Store’s sales contract. If any provision of the Terms is found to be invalid, it shall not affect the validity of the remaining provisions or the sales contract. In such a case, the invalid provision shall be replaced with one that is as close as possible in legal and economic meaning.